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Beyond Clean Toilets: The Importance of Personal Benefit Attainment, and Service Levels in Park Visitor Satisfaction

Topics: Participation and Learning | Comments

By Gary Crilley, Delene Weber and Ross Taplin

This paper looks at the correlations between service quality and visitor satisfaction levels in a park environment. The results of visitor studies to three Australian national parks challenge park managers to move beyond the notion that services such as clean toilets drives visitor satisfaction. Benefits such as learning about nature may be of far more importance to visitors.

Beyond Clean Toilets: The Importance of Personal Benefit Attainment, and Service Levels in Park Visitor Satisfaction

 


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